Talk to us.

Real humans read every email. We reply within 24 hours, usually faster.

Customer support

Orders, shipping, returns, product questions:
Email: hello@squishymood.faithlink.xyz
We reply within 24 hours (Mon–Fri, Pacific Time).

Wholesale & trade

Retailers, distributors, OEM and licensing:
Email: trade@squishymood.faithlink.xyz — or use the Trade inquiry form.

Legal entity & studio address

SquishyMood, Inc.
Arts District, Los Angeles
California 90013, USA

Craft workshop · China

Customer Support Email: hello@squishymood.faithlink.xyz

Walk-in visits are not accepted. All order support is handled by email.

Returns

Start a return by emailing hello@squishymood.faithlink.xyz with your order number. We reply within 24 hours with the return address and step-by-step instructions — please don't ship anything back before you hear from us. Full details are in our Return Policy.

Social

We post new drops and behind-the-scenes first on Instagram and TikTok.